TERMS & CONDITIONS

Bazil Air Conditioning & Heating Chat & Text Features

Bazil Air Conditioning & Heating provides a chat feature powered by Go To Connect to improve customer communication. By using this service, you agree to the following Terms & Conditions.

Terms & Conditions

By providing your phone number, you consent to receive customer care messages from Bazil Air Conditioning & Heating. Message frequency may vary. Message and data rates may apply. For more information on how your data is handled, please review our privacy policy at https://bazilac.com/about. To opt out of receiving messages, reply STOP at any time. For assistance, reply HELP.

1. Types of Messages You May Receive

By providing your phone number, you consent to receive customer care messages from Bazil Air Conditioning & Heating. For more information on how your data is handled, please review our privacy policy at https://bazilac.com/about.

• Appointment Reminders: Confirmations, rescheduling, and follow-up messages.

• Service Updates: Notifications about technician arrival times, service details, and job status.

• Informational Messages: Seasonal maintenance tips, safety reminders, and HVAC efficiency advice.

• Responses to inquiries related to your account or services.

2. Message Frequency

• Message frequency may vary based on customer interaction and service needs.

• You will not receive excessive or spam messages.

3. Message & Data Rates Disclosure

• Standard message and data rates may apply based on your mobile carrier’s plan.

• Bazil Air Conditioning & Heating is not responsible for any messaging charges incurred by your carrier.

4. Opt-Out & Customer Support

• You can opt out of text communications at any time by replying STOP to any message.

• For assistance, reply HELP or contact our customer service at: 832-217-6579

• To opt out of receiving messages, reply STOP at any time. For assistance, reply HELP.

5. Privacy Policy & Data Security

• Your information is securely stored and used solely for communication related to our services.

• We do not sell, rent, or share your personal data with third-party marketers.

5.1 Information We Collect

When you use the chat feature, we may collect:

• Personal Information: Your name, phone number, email address, and service-related details.

• Chat Transcripts: Conversations may be recorded for training and quality assurance.

• Technical Data: IP address, device type, and browser information to enhance security and service functionality.

5.2 How We Use Your Information

We use your information to:

• Schedule and confirm HVAC service appointments.

• Respond to inquiries and provide customer support.

• Improve service quality and enhance user experience.

• Comply with legal and regulatory obligations.

5.3 SMS & Messaging Consent

• By using our chat feature, you agree to receive text messages from Bazil Air Conditioning & Heating regarding your service requests.

• You may opt out at any time by replying STOP to discontinue text communications.

• If you wish to be removed from receiving future communications, you can opt-out by texting STOP, and no messages will be sent.

5.4 Data Security & Protection

• Your information is stored securely within Go To Connect’s platform, which uses industry-standard encryption.

• We restrict access to your data to authorized personnel only.

• We do not sell, rent, or share your personal information with third parties for marketing purposes.

5.5 Data Retention

We retain chat transcripts and service-related information for as long as necessary to fulfill service requests and comply with legal requirements. Data is securely deleted when no longer needed.

5.6 Information Sharing

Your information may be shared only under the following circumstances:

• With Service Providers: Third-party vendors (e.g., HouseCall Pro) that help us operate our services.

• Legal Compliance: If required by law or a regulatory authority.

6. Changes to Terms & Conditions

Bazil Air Conditioning & Heating reserves the right to modify these terms at any time. Continued use of the chat feature constitutes acceptance of the updated terms.

Contact Us

832-217-6579 BazilAC20@gmail.com

By using the Bazil Air Conditioning & Heating chat feature, you acknowledge and agree to these Terms & Conditions.